Refund & Cancellation Policy

Last updated: 30 July 2026

All subscription purchases for PrepZ are processed through Google Play Billing. This policy explains how refunds, cancellations, and disputes are handled.

1. Subscriptions

PrepZ offers recurring/prepaid subscription plans (e.g. monthly, quarterly) that unlock full access to practice sessions, timetables, mock tests, and reports for the duration purchased.

2. Cancellations

You may cancel your subscription at any time through your Google Play account (Play Store app → Profile → Payments & subscriptions → Subscriptions). Cancelling stops future renewal but does not end your current paid period early — you retain access until the period you've already paid for ends.

3. Refunds

Because subscriptions unlock digital content immediately upon purchase, refunds are generally not provided once a subscription period has started, except in the following cases:

• A duplicate or accidental charge caused by a technical error.
• A payment was deducted but the subscription was not activated in the app within 24 hours.
• As required under Google Play's own refund policies for purchases made through the Play Store.

4. How to request a refund

For issues within Google Play's own refund window, you can request a refund directly through Google Play (Play Store → Order history → select the order → Request a refund). For any other billing issue, contact us via our Contact page with your order ID and registered email, and we will review the request within 5–7 business days.

5. Free trial

If a free trial period is offered, no charge is made until the trial ends. You can cancel any time during the trial via Google Play to avoid being charged.